Bit Trust is a peer-to-peer Bitcoin wallet and escrow. We are a place where users can buy and sell Bitcoin to and from each other in a secure way. Users, involve in trades with the price and the payment method they chose.

Yes, you can use Bit Trust to accept secure bitcoin payments for any product or service.

Bit Trust works in 5 easy steps.

  • 1. Buyer or seller begins a transaction
  • 2. Seller deposit cryptocurrency with Bit Trust
  • 3. Buyer pays the Seller
  • 4. Seller receive payment from Buyer
  • 5. Seller release cryptocurrency to the Buyer

All online trades are protected by escrow. When a trade is started the amount of Bitcoin for the trade is automatically reserved from the seller's Bit Trust Wallet. This means that if the seller runs away with your money and does not release your Bitcoin Bit Trust support can release the Bitcoin to you from escrow. If you're selling Bitcoin, never release the escrow before you know that you have received money from the Bitcoin buyer.

If you purchase Bitcoin using Bit Trust, the Bitcoin will appear in your Bit Trust Wallet. From there you can easily send the Bitcoin to other Bitcoin addresses. The vast majority of Bitcoin services are compatible with each other, the same Bitcoin you buy from Bit Trust will work in your favorite online stores that accept Bitcoin, and also in local shops that accept Bitcoin.

To use your Bit Trust Wallet enter the receiving address and desired amount and click Send.

If you want to sell Bitcoin, you first need to transfer some Bitcoin to your Bit Trust Wallet. You can create multiple receiving addresses for improved privacy.

In order to sell Bitcoin using Bit Trust escrow services you'll first need to send some Bitcoin to your Bit Trust Wallet. To do that you'll need a Bit Trust account, access to Bitcoin in another Bitcoin wallet and you need to know your Bit Trust receiving address.

To find your Bit Trust receiving address you need to go to visit the Receive bitcoin page. To protect your privacy, you can use a new address each time you receive Bitcoin because it makes it difficult for someone to track your Bitcoin transactions. Old addresses still work, but we do not recommend that you use them.

Once you know your Bit Trust receiving address, you can go to your other Bitcoin wallet and use this address to send Bitcoin to your Bit Trust wallet.

Please note that the minimum you can send to your Bit Trust wallet is 0.0002 BTC. Bitcoin deposits less than that are not processed.

Transactions take between 10-60 minutes when you are sending Bitcoin to your Bit Trust Wallet or when your sending Bitcoin out from your Bit Trust Wallet. Transactions between Bit Trust Wallets is instantaneous.

I've waited 60 minutes and my transaction is still pending, now what?
The Bitcoin network might be experiencing congestion, in this case transactions will take much longer to go through.

Bitcoin transactions have to be confirmed by the Bitcoin network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that Bitcoin miners confirm through mining. Blocks get mined on average every ten minutes and only a finite number of transactions can fit into each block. Sometimes blocks can take much longer or much less time to mine. On rare occasions there can be several hours between successfully mined blocks. This means that the pool of unconfirmed transactions grows larger than what can fit into a single block, making it take a long time for transactions to become confirmed. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction reaches a certain threshold, usually 3-6 confirmations, the transaction appears in the receiving wallets. You can read more about confirmations on the Bitcoin wikipedia and you can see the current number of unconfirmed transactions on the Bitcoin network here.

My balance is fluctuating. What's happening?
Every Bitcoin transaction need one or more confirmations from Bitcoin network to get through. When you send Bitcoin to your Bit Trust wallet until the transaction receive 6 or more confirmations your Bit Trust wallet balance will keep fluctuating.

Yes, you can start a new escrow trade without having your wallet balance confirmed, but in the moment your wallet balance is confirmed and is higher or equal with the escrow amount, the escrow will reserve this amount automatically from your wallet.

Due to high abuse of the service feature now you can't start a new escrow trade with 0 Bitcoin in your wallet.

Bitcoin is a decentralized digital currency, it is not backed by any single country or bank and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Bitcoin is you can take a look at these websites.

Coindesk: What is Bitcoin?

We use coins description of Bitcoin

You can store your Bitcoin in the Bit Trust Wallet. The best way is to store your Bitcoin in a wallet on your computer or mobile phone, as that gives you complete control over your Bitcoin. Paper wallets are a good idea if you want to store Bitcoin securely. Wallets on your smartphone can also be a convenient way of carrying Bitcoin around with you wherever you are. .

Currently we do not allow username changes due to security reasons.

The sellers usually release Bitcoin as soon as they see your payment, which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your Bitcoin or money.

If there are any issues with a trade and the seller won't release your Bitcoin, you can dispute the trade to have Bit Trust support resolve it.

If you are buying or selling Bitcoin online, you can dispute the trade after 24 hours if you have marked the payment completed.

A dispute can no longer be started if the Bitcoin have been released from escrow.

When a trade you're involved in becomes disputed, you'll receive an email notification, in most cases simply starting the dispute is enough to get the attention of your trading partner. A disputed trade is usually resolved within 24-48 hours.

We reserve a small amount of Bitcoin from your wallet balance to pay the Bitcoin transaction fee to the Bitcoin network. Each Bitcoin transaction has to pay a small fee to the network to be confirmed no matter from where it's sent. We reserve this fee in advance to prevent your wallet balance from becoming negative. You can find a list of all of our fees on our fees page.

Bitcoin transactions are irreversible, once you’ve sent money to another Bitcoin address it is not possible for you or Bit Trust to reverse it. To get your Bitcoin back you can try to find the owner of the address and ask them to return the Bitcoin to you. From where did you get the address where you sent the Bitcoin to? You can try googling the address to see if is related to any Bitcoin service that has contact details or you can try using a service such as wallet explorer to see if the wallet is tagged as belonging to a Bitcoin company.

If those searches come up empty, you can still try asking on forums if anyone knows to whom the address belongs, but chances are slim.

Please note that the same wallet can have multiple incoming addresses. The Bitcoin protocol ensures that Bitcoin are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.

If you're not receiving emails from Bit Trust, there are a few things that you can do.

  • Check that email in your user profile is correctly typed.
  • Take a peek in your spam folder, the emails you're looking for may be in there.
  • Sometimes an email provider may choose to block emails from a certain domain, you can try changing your email address to see if it helps.
  • If you're still having problems receiving emails and can't log in to your account you can contact us. Please include the following information in your message:
    • Your account username
    • The email belonging to your account
    • A new email address
    • Your full name

In case you have have forgotten your username, email and password which you have used with Bit Trust, contact our support and provide us with the following information:

  • Your account username
  • The email belonging to your account
  • A new email address
  • Your full name

Please note that this operation is subject of an extended ID verification check.